FAQ & Support

Need a hand with your Poshrani shopping experience? Start here for answers to common questions and guidance on getting support.

Product questions

Check the product description for the available details. If you need more information before ordering, email hello@poshrani.com with the product name and your question.

Questions about an order

Email hello@poshrani.com with your order number, the email address used at checkout, and a short description of what you need help with.

Can I request a change to my order?

Contact us with your order number and the change you would like to request. Please wait for confirmation before assuming a change has been made.

There is a problem with my delivery or item

Send your order number and a description of the issue to hello@poshrani.com. For an incorrect or damaged item, include clear photos of the item and packaging so we can review your request.

Payment questions

If you need help with a payment, include your order number, if available, and a description of the issue. Never share passwords, OTPs, or full payment card details.

Still need help?

Email hello@poshrani.com. Include the relevant product name or order number so we can understand your enquiry.